For orders placed online, we are happy to accept returns and provide a full refund at any time within the first 30 days. All we require is for you to send your order back to us or drop it in store and we can take it from there.
Returns Address: Ollie Quinn | 2509 Yonge St, Toronto, ON M4P 2H6, Canada
As soon as we receive your order back, we will send you a confirmation email. The money will be refunded to your credit or debit card as soon as possible, but always within 14 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and we do not cover any Customs or duties on International Shipping.
For in-store purchases: we assume that you like what you see. For prescription glasses, we can refund a frame that is in as-new condition within 30 days, though lenses are product bespoke to you and we do not refund the cost of lenses for in store purchases. For non-prescription sunglasses or frames, we will happily exchange them for another pair within 30 days if they are in as new condition.
We offer FREE shipping across the US to receive your order. However, we do not ship to Hawaii and Alaska.
We are also unable to ship to other U.S. territories, APO/FPO/DPO and P.O. Boxes.
Please note that we have stores in the United Kingdom and Canada as well, click here to access OQ United Kingdom, and here to access OQ Canada.
If possible we do recommend collecting your glasses in one of our boutiques to check and adjust your frame to ensure a perfect fit of your new OQ glasses!